{"id":2247,"date":"2025-12-22T11:17:57","date_gmt":"2025-12-22T04:17:57","guid":{"rendered":"https:\/\/rbv.com.vn\/frequently-asked-questions\/"},"modified":"2026-08-23T10:44:41","modified_gmt":"2026-08-23T03:44:41","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/rbv.com.vn\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"slider-wrapper relative\" id=\"slider-919281307\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": 6000,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n  <div class=\"banner has-hover\" id=\"banner-1490455811\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" src=\"https:\/\/rbv.com.vn\/wp-content\/uploads\/2025\/12\/489037134_1305922830922596_7391067886333591182_n.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1545053209\" class=\"text-box banner-layer x5 md-x5 lg-x5 y95 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text box-shadow-1\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\t<div id=\"text-3732075554\" class=\"text\">\n\t\t\n<h6><span style=\"font-size: 115%;\">Responsible Business Vietnam<\/span><\/h6>\n<h3 class=\"uppercase\">Frequently Asked Questions<\/h3>\n<p><span style=\"font-size: 115%;\">Help businesses quickly understand the transition of service from Better Work Vietnam to Responsible Business Vietnam, highlighting the key changes, the benefits, and the support available during this period.<\/span><\/p>\n\t\t\n<style>\n#text-3732075554 {\n  font-size: 0.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/faqs\/#chuyen-doi\" class=\"button primary is-gradient is-small lowercase\" >\n\t\t<span>More Information<\/span>\n\t<\/a>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1545053209 .text-box-content {\n  background-color: rgba(255, 255, 255, 0.94);\n  font-size: 100%;\n}\n#text-box-1545053209 .text-inner {\n  padding: 30px 30px 30px 30px;\n}\n#text-box-1545053209 {\n  width: 90%;\n}\n@media (min-width:550px) {\n  #text-box-1545053209 {\n    width: 48%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1490455811 {\n  padding-top: 500px;\n}\n#banner-1490455811 .banner-bg img {\n  object-position: 0% 51%;\n}\n<\/style>\n  <\/div>\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n\n\t<section class=\"section\" id=\"section_1255762347\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:1px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1070909767\">\n\n\t<div id=\"col-1695345245\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #transition\" data-bullet=\"true\" data-link=\"#transition\" data-title=\"transition\"><a name=\"transition\"><\/a><\/span>\n<div class=\"row\"  id=\"row-574652714\">\n\n\t<div id=\"col-1537224847\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1263645281\" class=\"text\">\n\t\t\n<h2>Context<\/h2>\n\t\t\n<style>\n#text-1263645281 {\n  color: rgb(197, 73, 41);\n}\n#text-1263645281 > * {\n  color: rgb(197, 73, 41);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2749211116\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2749211116-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-i-was-informed-that,-from-this-cycle-onward,-the-better-work-programme-will-no-longer-work-directly-with-my-factory-and-services-will-instead-be-provided-by-service-providers.-could-you-provide-more-information-about-this-change?\" aria-expanded=\"false\" aria-controls=\"accordion-2749211116-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. I was informed that, from this cycle onward, the Better Work programme will no longer work directly with my factory and services will instead be provided by service providers. Could you provide more information about this change?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2749211116-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2749211116-label\">\n\t\t\t\n<p>Better Work has operated in Viet Nam since 2009, supporting garment and footwear factories to strengthen compliance with labour standards and enhance their competitiveness in global supply chains. As Better Work enters the next phase in Viet Nam, it will gradually phase out direct factory engagement, and qualified service providers will be selected to deliver services directly to factories instead.<\/p>\n<p>To minimize disruption to production orders and partnership between factories and brands, the service model, tools, and IT system will remain unchanged, and continue to be applied by the service providers. The transition from BWV to the Service provider has been carefully developed in consultation with participating brands and other stakeholders to help ensure continuity for participating factories. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-2779151041\" class=\"text\">\n\t\t\n<h2>About the Service Provider<\/h2>\n\t\t\n<style>\n#text-2779151041 {\n  color: rgb(197, 73, 41);\n}\n#text-2779151041 > * {\n  color: rgb(197, 73, 41);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3605738644\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3605738644-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-who-is-the-service-provider?\" aria-expanded=\"false\" aria-controls=\"accordion-3605738644-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. Who is the Service Provider?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3605738644-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3605738644-label\">\n\t\t\t\n<p>Responsible Business Practices Company Limited (RBV) is an independent Vietnamese social enterprise registered under Vietnamese law. RBV supports businesses in labour compliance, ESG, and supply chain due diligence.<\/p>\n<\/p>\n<p>The company is based in Hanoi, with business location in Ho Chi Minh City. For more information, please go to: <a href=\"https:\/\/rbv.com.vn\">https:\/\/rbv.com.vn<\/a> <\/p>\n<p>RBV has met qualifying criteria on legal and institutional capacity, technical competence, integrity and ethical standards, and quality assurance systems, and has been selected by Better Work to deliver factory services.<\/p>\n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2640041517\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2640041517-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-is-it-mandatory-for-the-factory-to-work-with-rbv?\" aria-expanded=\"false\" aria-controls=\"accordion-2640041517-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. Is it mandatory for the factory to work with RBV?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2640041517-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2640041517-label\">\n\t\t\t\n<p>At the moment, only RBV has been qualified to deliver core services for factories. In the future, Better Work may work with other service providers in Vietnam to provide more options for factories to choose. <\/p>\n<p>Better Work is a voluntary programme, and therefore, it is not mandatory for factories to work with RBV. With the vision and mission of RBV, and the values it brings to factories beyond the auditing scheme, we encourage factories to join. Please contact your brands for their recommendation.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1822692882\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1822692882-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-how-can-factories-register-with-a-qualified-service-provider-for-their-next-better-work-cycle?\" aria-expanded=\"false\" aria-controls=\"accordion-1822692882-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>4. How can factories register with a qualified service provider for their next Better Work cycle?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1822692882-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1822692882-label\">\n\t\t\t\n<p>Factories should contact our Registration team (<strong><a href=\"mailto:registration@rbv.com.vn\">registration@rbv.com.vn<\/a><\/strong>) directly for guidance on registering for their next cycle.<\/p>\n<p>Details on the<span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"https:\/\/rbv.com.vn\/Upload%20files\/Registration\/RBV%20Registration_260817_EN.pdf\"><strong> Registration process<\/strong><\/a> <\/span>can be found here.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-997574893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-997574893-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-do-factories-that-are-currently-in-a-better-work-cycle-need-to-register-again-with-rbv?\" aria-expanded=\"false\" aria-controls=\"accordion-997574893-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. Do factories that are currently in a Better Work cycle need to register again with RBV?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-997574893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-997574893-label\">\n\t\t\t\n<p>Factories currently in mid-cycle do not need to take any immediate action. RBV will contact each factory before the start of its next cycle with registration instructions. <\/p>\n<p>Factories beginning a new cycle from 1 September 2026 will register directly with RBV.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-937221951\" class=\"accordion-item\">\n\t\t<a id=\"accordion-937221951-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-if-my-factory-has-never-participated-in-the-better-work-programme-before,-can-we-register-for-rbv&#039;s-services?\" aria-expanded=\"false\" aria-controls=\"accordion-937221951-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. If my factory has never participated in the Better Work programme before, can we register for RBV's services?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-937221951-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-937221951-label\">\n\t\t\t\n<p>Yes. Factories that have not previously participated in the Better Work programme can contact RBV Registration team directly at <strong><a href=\"mailto:registration@rbv.com.vn\">registration@rbv.com.vn<\/a><\/strong> for guidance on eligibility and the registration process.<\/p>\n<p>Details on the<span style=\"color: #993300;\"><a style=\"color: #993300;\" href=\"https:\/\/rbv.com.vn\/Upload%20files\/Registration\/RBV%20Registration_260817_EN.pdf\"><strong> Registration process<\/strong><\/a> <\/span>can be found here.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3943444738\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3943444738-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.-will-my-factory&#039;s-enterprise-advisor-at-better-work-continue-working-with-us?\" aria-expanded=\"false\" aria-controls=\"accordion-3943444738-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7. Will my factory's enterprise advisor at Better Work continue working with us?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3943444738-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3943444738-label\">\n\t\t\t\n<p>RBV will assign an experienced and highly qualified Enterprise Advisor to work with your factory at the start of the new cycle. The handover process has been carefully prepared to minimize any impact on your operations. If your business is assigned a new advisor, we will ensure a full handover with the Better Work program advisor so that your collaboration with brands continues smoothly and without disruption.   <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-1145031590\" class=\"text\">\n\t\t\n<h2>Service model<\/h2>\n\t\t\n<style>\n#text-1145031590 {\n  color: rgb(197, 73, 41);\n}\n#text-1145031590 > * {\n  color: rgb(197, 73, 41);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2325546196\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2325546196-label\" class=\"accordion-title plain\" href=\"#accordion-item-8.-will-the-service-model-change?\" aria-expanded=\"false\" aria-controls=\"accordion-2325546196-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8. Will the service model change?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2325546196-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2325546196-label\">\n\t\t\t\n<p>No. Factory will have the same service package, including assessment, advisory and training. <\/p>\n<p>Factories already participating in the Better Work programme will proceed seamlessly into their next cycle with RBV.<\/p>\n<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-25733969\" class=\"accordion-item\">\n\t\t<a id=\"accordion-25733969-label\" class=\"accordion-title plain\" href=\"#accordion-item-9.-will-brands-continue-to-accept-better-work-reports-after-the-transition?\" aria-expanded=\"false\" aria-controls=\"accordion-25733969-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>9. Will brands continue to accept Better Work reports after the transition?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-25733969-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-25733969-label\">\n\t\t\t\n<p> Assessment reports and progress reports delivered by RBV follow Better Work&#8217;s methodology, tools, and standards. As a result, these reports will continue to be accepted by participating brands. Please contact your brands for their confirmation.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2632649221\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2632649221-label\" class=\"accordion-title plain\" href=\"#accordion-item-10.-will-the-assessment-and-progress-report-schedule-be-affected-when-my-factory-starts-working-with-rbv?\" aria-expanded=\"false\" aria-controls=\"accordion-2632649221-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>10. Will the assessment and progress report schedule be affected when my factory starts working with RBV?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2632649221-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2632649221-label\">\n\t\t\t\n<p>No. RBV delivers services following Better Work Viet Nam&#8217;s service model. The timelines for assessments, advisory services, and progress reports will remain the same as in previous service cycles.  <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-28336184\" class=\"accordion-item\">\n\t\t<a id=\"accordion-28336184-label\" class=\"accordion-title plain\" href=\"#accordion-item-11.-my-factory-was-recognized-as-a-high-performance-factory-(hpf)-by-better-work-viet-nam-in-the-previous-service-cycle.-will-it-continue-to-be-recognized-as-a-hpf-after-my-factory-starts-working-with-rbv?\" aria-expanded=\"false\" aria-controls=\"accordion-28336184-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>11. My factory was recognized as a High-Performance Factory (HPF) by Better Work Viet Nam in the previous service cycle. Will it continue to be recognized as a HPF after my factory starts working with RBV?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-28336184-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-28336184-label\">\n\t\t\t\n<p>Yes. RBV implements Better Work Viet Nam&#8217;s High-Performance Factory (HPF) requirements as part of programme delivery. HPFs will continue to be recognized in Better Work&#8217;s systems. Factories working towards HPF status will continue to follow the same recognition process and criteria.   <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-637720920\" class=\"text\">\n\t\t\n<h2>IT Platform<\/h2>\n\t\t\n<style>\n#text-637720920 {\n  color: rgb(197, 73, 41);\n}\n#text-637720920 > * {\n  color: rgb(197, 73, 41);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3637424070\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3637424070-label\" class=\"accordion-title plain\" href=\"#accordion-item-12.-how-will-brands-access-assessment-and-advisory-reports-after-the-factory-starts-working-with-the-qualified-service-provider?\" aria-expanded=\"false\" aria-controls=\"accordion-3637424070-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>12. How will brands access assessment and advisory reports after the factory starts working with the qualified service provider?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3637424070-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3637424070-label\">\n\t\t\t\n<p>Factories and brands will continue to use Better Work&#8217;s systems to access and share assessment and advisory reports. All accounts and data from previous cycles will be retained in Better Work&#8217;s systems. <\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2858996459\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2858996459-label\" class=\"accordion-title plain\" href=\"#accordion-item-13.-when-my-factory-starts-working-with-the-qualified-service-provider,-how-will-assessment-reports-be-shared-through-the-slcp-gateway?\" aria-expanded=\"false\" aria-controls=\"accordion-2858996459-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>13. When my factory starts working with the qualified service provider, how will assessment reports be shared through the SLCP Gateway?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2858996459-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2858996459-label\">\n\t\t\t\n<p>RBV will deliver services to factories using Better Work&#8217;s IT platform (<a href=\"http:\/\/factory.betterwork.org\" target=\"_blank\" rel=\"noopener\">ASTRA \u2013 Factory module<\/a>). Factories will continue to carry out activities in Better Work&#8217;s systems. <\/p>\n<p>Data sharing through the SLCP Gateway will remain unchanged. Factories only need to register once for data sharing through the SLCP Gateway before the start of the cycle in which they wish to share data. To stop sharing data through the SLCP Gateway, factories must submit a request before the start of the following cycle.  <\/p>\n<p>For other exceptional cases, factories should contact RBV for further guidance.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"text-2076230\" class=\"text\">\n\t\t\n<h2>Service fees and Administration issues<\/h2>\n\t\t\n<style>\n#text-2076230 {\n  color: rgb(197, 73, 41);\n}\n#text-2076230 > * {\n  color: rgb(197, 73, 41);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3047290275\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3047290275-label\" class=\"accordion-title plain\" href=\"#accordion-item-14.-will-the-service-fees-change-compared-with-the-current-arrangement,-and-how-will-they-be-paid-when-my-factory-starts-working-with-rbv?\" aria-expanded=\"false\" aria-controls=\"accordion-3047290275-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>14. Will the service fees change compared with the current arrangement, and how will they be paid when my factory starts working with RBV?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3047290275-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3047290275-label\">\n\t\t\t\n<p>During its initial phase of operation, RBV will maintain the current fee structure used by Better Work Viet Nam, including discounted fees for small factories (with fewer than 500 workers), to ensure continuity and access to services for small and medium-sized enterprises.<\/p>\n<p>Factories should contact RBV for detailed information on the fees applicable to the next cycle<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3438015955\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3438015955-label\" class=\"accordion-title plain\" href=\"#accordion-item-15.-how-do-we-raise-concerns-about-service-quality-or-potential-conflicts-of-interest?\" aria-expanded=\"false\" aria-controls=\"accordion-3438015955-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>15. How do we raise concerns about service quality or potential conflicts of interest?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3438015955-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3438015955-label\">\n\t\t\t\n<p>Service quality concerns can be submitted to <strong><a href=\"mailto:feedback@rbv.com.vn\">feedback@rbv.com.vn<\/a><\/strong>, while conduct or conflict-of-interest concerns should be sent to <strong><a href=\"mailto:ethics@rbv.com.vn\">ethics@rbv.com.vn<\/a><\/strong>. <\/p>\n<p>All reports to these emails will be treated confidentially, reviewed by RBV&#8217;s independent Ethics Committee, and handled in accordance with RBV&#8217;s documented complaint-handling procedure, with protection against retaliation<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1330159594\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1330159594-label\" class=\"accordion-title plain\" href=\"#accordion-item-16.-who-are-our-new-contact-points?\" aria-expanded=\"false\" aria-controls=\"accordion-1330159594-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>16. Who are our new contact points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1330159594-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1330159594-label\">\n\t\t\t\n<p>Factories may contact RBV at <strong><a href=\"mailto:vietnam@rbv.com.vn\">vietnam@rbv.com.vn<\/a><\/strong> or +84 986 181 021.<\/p>\n<p><span style=\"font-size: 100%;\">For registration, please email: <strong><a href=\"mailto:registration@rbv.com.vn\">registration@rbv.com.vn.<\/a><\/strong><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1255762347 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(193, 193, 193);\n}\n#section_1255762347 .section-bg-overlay {\n  background-color: rgba(255, 255, 255, 0.85);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-2247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/pages\/2247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/comments?post=2247"}],"version-history":[{"count":3,"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions"}],"predecessor-version":[{"id":2292,"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions\/2292"}],"wp:attachment":[{"href":"https:\/\/rbv.com.vn\/en\/wp-json\/wp\/v2\/media?parent=2247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}